Customer Service and Product Return
GETTING HELP TO FIND THE RIGHT PRODUCT
If you need any help regarding the selection of a product, please send us an E-mail at email@example.com
Or take a look at the general overview using our Products page (click here) page.
GUIDELINE FOR THE EXECUTION OF RETURN OF PRODUCTS-CASES
Dear business partner,
please take note of the following, which enable us to handle products that you would like to return as promptly and as efficiently as possible.
If you have general support questions about our products, please refer to us via Email to firstname.lastname@example.org
1. For the return of products this form is necessary.
2. Please fill the form thoroughly.
3. Please, print the form and enclose it to your consignment.
4. Following this, please send your parcel within 5 business days to:
Schleißheimer Str. 91
85748 Garching b. München
To ensure promt processing, please make sure to always enclose your form. We might be unable to process and have to return your consignment to you if we received it without the according return of product form.
RMA execution internally (only for packages with RMA form)
1. The processing time after arrival is 14 business days.
2. If the devices are returned within the warranty time free of damage or misuse, there will be an immediate replacement (new goods) if the goods are in stock.
3. Tracking is sent to the customer by email.