Contact Us

Dear business partner,
to return devices to us as quickly and as efficiently as possible, please follow the steps below.

If you have general support questions regarding our products, please refer to us via Email to support@technica-engineering.de

Return Procedure

1. For the return of products this form is necessary.
2. Please fill the form thoroughly.
3. Please, print the form and enclose it in the package.
4. Following this, please send your parcel within 5 business days to:

Technica Engineering GmbH
TE-Logistics
Carl-von-Linde-Str 15
85748 Garching b. Munich
GERMANY

To ensure prompt processing, please make sure to always enclose the form. We might be unable to process your request and must return the package to you if we receive it without the filled out form.

RMA execution internally (only for packages with RMA form)

1. The processing time after arrival is 14 business days.
2. If the devices are returned within the warranty time, free of damage or misuse, there will be an immediate replacement (new goods) if the goods are in stock. In this case, tracking is sent to the customer by email. In other cases we will reach out to you within the processing time

For returns for the purpose of disposal, please follow the process outlined above. When filling out the return form, please enter “disposal” as the reason,

Meaning of the symbol for the marking of electrical appliances

The symbol of the crossed-out wheeled bin on electrical appliances indicates that they must be

collected separately and means that they must not be disposed of with household waste.

Personal responsibility with regard to the deletion of personal data

We explicitly point out that according to § 19a ElektroG you are responsible to delete any personal

data on the appliances considered for disposal.